Quick Response
Customized Solutions
Completely Confidential
Quick Response
Customized Solutions
Completely Confidential

Consumer Goods Case Studies

COMPONENT REPLACEMENT

Problem

A large furniture retailer received a shipment of case goods including dressers, night stands, chests, and headboards with hardware that had a defective finish.

Solution

QCI worked directly with the vendor to source the replacement hardware.  Upon receipt of the new hardware, we worked quickly to remove and replace the new hardware and return the entire shipment of furniture to first quality.

Mold REMEDIATION

Case Study 1

Problem

A large retailer received a shipment of furniture which upon initial inspection, was found to be affected by mold.

Solution

QCI received the entire shipment of furniture and using our proven mold remediation process, cleaned and sanitized the entire shiprment remediated the mold issue. All the furniture was returned in new packaging meeting and exceeding our customer’s expectations.

Case Study 2

Problem

An importer of toys received nearly a million seasonal plush toys. An initial AQL inspection found the entire shipment to be affected by mold.  The shipment was rejected and the product was already expected to be on the store shelves.

Solution

QCI was able to unpack, inspect, clean and sanitize the entire order using our proven mold remediation process.  Packaging was also removed and replaced.  QCI’s logistics team worked with the importer to have pick orders sent directly to key accounts to avoid missing the shopping season.

CUSTOM REWORK SOLUTIONS

Problem

A mail order company received a shipment of curio cabinets.  Upon initial inspection, the cabinets were found to have broken mirror frames and the felt interior of the cabinets were falling off.  Each unit had to be unpacked and inspected.

Solution

QCI performed the inspection and sortation and prepared a plan for the repair of the cabinets. We removed and re-glued all the felt interiors, fixed the broken mirror frames, and then cleaned and repackaged all of the units.

COMPONENT REPLACEMENT

Problem

A large manufacturer of kitchen and bath fixtures received a shipment of faucets which were found to be failing in the field.  Components needed to be replaced on all faucets, many of which were already in stores as well as distribution centers across the United States.

Solution

QCI received replacement parts from the overseas manufacturer and worked with the retailer’s logistics department to have all units sent to our two facilities for rework.  QCI opened each package, swapping out defective components and replacing them, returning the units to be sold as first quality products.

Inspect & Sort

Problem

An importer of office supplies received a shipment of 500,000 3-ring binder notebooks which upon initial AQL inspection, were found to have some broken plastic rings,  resulting in the shipment being rejected.

Solution

QCI accepted the shipment and sorted the first quality units from the defects.  QCI destroyed the defective units and assisted the importer with the duty drawback process.

COMPONENT REPLACEMENT

Problem

A major importer of toys received a shipment of plush ballerina bears. An initial AQL inspection, found that the glitter application on the dress had not been properly glued. Simply removing the bear from the box caused glitter to fall off the dress.

Solution

QCI worked directly with the vendor to receive replacement dresses for the bears.  We unpacked and removed the defective dresses then cleaned all remaining glitter from the bear.  The new dresses were applied and the entire order met CPSC compliance standards.

Function Testing

Case Study 1

Problem

A big box home retailer received a shipment of 15,000 electric space heaters.  Upon initial inspection, the space heaters were found to have wires detaching due to the rough handling of the units during transportation.  There was also found to be damage to the wooden cabinets.

Solution

QCI started by unpacking and performing a function test on each of the 15,000 space heaters.  We soldered and tightened all of the wire connections ensuring proper functioning of the product.  We retouched the wooden cabinets returning 97% of the  15,000 units to first quality condition.

Case Study 2

Problem

A big box retailer received a shipment of novelty humidifiers. End users were finding the units to be not functioning properly.  The retailer was faced with a large amount of returns.  Inspection and testing revealed that over 25% of the units were not functioning properly.

Solution

QCI received all remaining units from the customer’s distribution center.  We then unpacked and function tested each unit and sorted the good units from the non-functioning ones.  All defective units were properly disposed of utilizing our product destruction services.

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