01
Assess
Rapid evaluation of the shipment, the defect, and the recovery path with a clear scope and timeline before work begins.
High-volume product rework & quality inspection · Est. 1986
When a defective shipment puts millions at risk, we're the call.
Problems disappear here. Since 1986, QCI has provided high-volume product rework, repair, quality inspection, and supply-chain recovery for brands, importers, retailers, and 3PLs. From mold, water damage, and manufacturing defects to labeling, packaging, and failed inspections, our coast-to-coast facilities turn rejected inventory into first-quality, retail-ready product. The work is fast, documented, and discreet.
The situation
A container lands, the inspection fails, and the retailer walks. Storage bills mount while sell-through dies, and every day the product sits, the loss compounds…
01Problems we solve every day.
Nobody has to tell you it's bad. You need a trusted partner who can fix it fast.
High-volume product rework, repair, inspection, relabeling, repackaging, and remediation, all built around the defects that stop inventory from reaching the shelf.
01
Manufacturing Defects
Large-scale production issues can affect an entire manufacturing run before they're ever detected. From stitching errors and misaligned components to cosmetic imperfections and assembly inconsistencies, QCI identifies, repairs, and restores products to first-quality standards at scale.
02
Mold, Mildew & Moisture
Extended transit times, high humidity, and fluctuating temperatures can create the perfect environment for mold and mildew to develop. QCI safely remediates and restores compromised inventory, returning products to retail-ready condition while protecting your brand reputation.
03
Water Damage & Container Rain
Condensation inside shipping containers, known as container rain, can soak apparel, footwear, accessories, and consumer goods during ocean transit. QCI specializes in treating water-damaged inventory and recovering millions of dollars in merchandise. What looks like a total loss often isn't. With the right expertise, it's recoverable.
04
Failed QC & Compliance
Catching a problem before your retailer does can save far more than the shipment. When products fail retailer or regulatory inspections, QCI performs comprehensive inspections, sorting, repairs, and corrective rework to bring inventory back into compliance with retailer specs, regulations, and your own standards.
05
Labeling & Retail Compliance
Incorrect country-of-origin labels, care content, barcodes, UPCs, packaging errors, or retailer-specific requirements can keep product off the shelf. QCI accurately relabels, repackages, and reworks inventory to meet U.S. regulations and retailer compliance standards.
06
Refurbs & Recalls
Not every returned or recalled product needs to become a loss. QCI inspects, refurbishes, re-grades, and restores returned or recalled inventory so brands can recover product value, reduce waste, and return eligible merchandise to market with confidence.
02How recovery works
A disciplined process, not a guess.
01 / ASSESS
Assess
Rapid evaluation of the shipment, the defect, and the recovery path with a clear scope and timeline before work begins.
02 / REPAIR
Repair
Cleaning, remediation, and restoration of affected product and packaging to your acceptance standard.
03 / REWORK
Rework
Sorting, relabeling, repackaging, and rebuilding at scale, from a single pallet to a full container.
04 / INSPECT
Inspect
100% quality control inspection or AQL audit support against your criteria, with pass/fail data and traceability you can hand to your buyer.
05 / SHIP
Ship
Retail-ready, documented, and back in your supply chain as sellable inventory instead of a write-off.
02
Repair
Cleaning, remediation, and restoration of affected product and packaging to your acceptance standard.
03
Rework
Sorting, relabeling, repackaging, and rebuilding at scale, from a single pallet to a full container.
04
Inspect
100% quality control inspection or AQL audit support against your criteria, with pass/fail data and traceability you can hand to your buyer.
05
Ship
Retail-ready, documented, and back in your supply chain as sellable inventory instead of a write-off.
03Why QCI
We inspect product to protect reputations.
When a defective shipment threatens a launch, a buyer relationship, or a brand's name on the shelf, you need more than a sorting crew. It takes four decades of judgment about what can be saved, how fast, and how to prove it.
- Four decades recovering inventory others considered a total loss
- Licensed, bonded, and insured for complete peace of mind
- Detailed documentation and traceability for every project
- Rapid-response teams available on-site or at our East & West Coast facilities
40+
Years turning rejected freight into sellable inventory
100%
Inspection on request, with full pass/fail traceability
48hr
Typical turnaround for an initial recovery assessment
2facilities
Coast-to-coast coverage near major U.S. ports and distribution hubs.
04Recovery in the real world
Written off.
Then on the shelf.
Real outcomes. Client names withheld out of respect for the brands who trust us.
Mold remediation
A total loss… until it wasn't.
An overseas apparel shipment arrived with extensive mold caused by prolonged humidity during ocean transit. Rather than accepting a costly write-off, the client partnered with QCI. Our team remediated the shipment, restored every recoverable unit, and completed a full inspection to ensure compliance with the client's quality standards. A multimillion-dollar setback became sellable inventory.
Write-off→revenue
Mislabeling
Wrong labels, days before the deadline.
Just days before delivery, a retailer discovered incorrect care content and country-of-origin labels on a large consumer goods shipment. QCI quickly sorted the inventory, corrected every label, and performed a comprehensive re-inspection that cleared the shipment for on-time delivery and protected both the retailer relationship and the product launch.
Deadline→met
Packaging defect
The product was perfect. The packaging wasn't.
A routine retail inspection uncovered packaging inconsistencies that threatened an entire product rollout. QCI mobilized immediately, repackaging the shipment to the brand's exact specifications while performing a complete quality verification. That prevented costly delays and kept the launch on track.
Rejected→retail‑ready
05Where we are
Coast to coast. Every port.
Wherever your merchandise lands, a QCI facility is close: Henderson, NV covers the West, and Duncansville, PA covers the East. See our facilities →
Sourced anywhere · Coast to coast · Every major port
QCI West
West coast
882 American Pacific Drive, Suite A
Henderson, NV 89014 Serving Los Angeles · Long Beach · Seattle · Houston
Henderson, NV 89014 Serving Los Angeles · Long Beach · Seattle · Houston
- Phone
- 702.719.2322
- Fax
- 702.719.2329
Immediate east-west access to California via I-80, I-70, and I-40, plus north-south reach from Mexico to Canada via I-15 and the CANAMEX Trade Corridor.
QCI East
East coast
611 Gildea Drive
Duncansville, PA 16635 Serving Newark · Baltimore · Charleston · Miami
Duncansville, PA 16635 Serving Newark · Baltimore · Charleston · Miami
- Toll-free
- 800.340.8384
- Phone
- 814.696.3737
- Fax
- 814.696.3734
Positioned on the I-99 innovation corridor, within 500 miles of 40% of the nation’s population and half of U.S. manufacturing, trade, and service industries.
06Industries we serve
Different products.
One recovery standard.
From softlines to hard goods, QCI builds the recovery plan around the product, the defect, the volume, and the deadline.
08Sectors
02Facilities
01Standard
-
Apparel
Socks to sweaters
-
Footwear
Slippers to work boots
-
Consumer goods
Toys to toasters
-
Automotive
Parts and accessories
-
Medical
Products and packaging
-
Retail
Store-bound inventory
-
E-commerce
Direct-to-consumer inventory
-
Electronics
Devices and components
- High stakes
- High volume
- Zero excuses
- On the record
- In confidence
- Since 1986
Outside the manifest? Bring us the shipment problem.
Explore our capabilities07Let's solve it
Have a shipment problem? Let's solve it.
Supply chain problems don't wait, and neither do we. Send us the situation: the defect, the volume, the deadline. We'll come back with a recovery path and a timeline. Most assessments turn around within 48 hours.