A “big box” retailer received 60,000 pairs of women’s shoes affected by mold. The shoes had already been sent to multiple distribution centers and even some stores, across the United States.
With facilities on both the west and east coasts, QCI was able to provide this customer with both a time and cost efficient solution. After receiving a case of samples for analysis, the shoes were cleaned, sanitized and returned to the proper DC ensuring all shoes were first quality with no loss of sales.
An importer of work boots had 12,000 pairs with defective speed hooks which led to hardware cracking during the lacing process. QCI worked with the manufacturer to have the replacement hardware sent directly to us.
QCI removed the defective speed hooks and installed the new hardware returning all 12,000 pairs to first quality.
An importer of high-end men’s leather shoes received a shipment of footwear from Asia. An AQL inspection found white marks on the shoes which is also known as blooming. Blooming occurs when the improper percentage or type of fat liquor is used in the tanning process.
Using our exclusive, proprietary process, QCI removed the blooming from these shoes and refinished them with an inhibitor to prevent any further problems. The shoes were returned to the customer as first quality footwear.
A luxury brand imported footwear from abroad. Upon inspection, 15,000 pairs of women’s shoes were found to have insoles that were improperly glued. “Wear” tests revealed that the insoles were lifting from the foot bed. This wasn’t acceptable to either the brand or for the end user.
Upon receiving a case of sample shoes, , QCI quickly determined that the adhesive used was of inferior quality and removed and cleaned the insoles. After determining the correct adhesive and proper process for gluing the insoles, all shoes were returned to the customer as first quality footwear.
A national retailer of shoes and boots received a large shipment of goods that did not meet their quality standards. The problem was that the coloring of the boots did not match the customer’s confirmation samples.
QCI refinished and toned the boots to meet the expectations from the confirmation samples. The boots were all returned as first quality and the customer was satisfied that the final product was exactly what they had ordered.
80,000 pairs of women’s sandals were found to have loose straps due to the adhesive used by the factory. A simple pull test revealed that the straps were detaching from the sidewall of the soles.
QCI removed the defective straps then cleaned and prepped the sandals for regluing using the proper adhesive. All sandals passed testing and were returned to first quality.
An initial customer quality audit revealed non-repairable defects as well as a poor quality of materials used in the production of 60,000 pairs of casual footwear.
QCI inspected the 60,000 pairs and sorted the shoes accordingly. 75% were found to be “A” grade, 20% classed as “B” grade and was returned to the customer. 5% of the shipment was determined to be defective and needed to be disposed of. QCI provided product destruction services to the customer to complete the entire project in a timely manner.