Consumer Goods Repair Case Studies

Case Study 1

Problem

A large retailer received a shipment of furniture which upon initial inspection, was found to be affected by mold.

Solution

QCI received the entire shipment of furniture and using our proven mold remediation process, cleaned and sanitized the entire shiprment remediated the mold issue. All the furniture was returned in new packaging meeting and exceeding our customer’s expectations.

Case Study 2

Problem

An importer of toys received nearly a million seasonal plush toys. An initial AQL inspection found the entire shipment to be affected by mold.  The shipment was rejected and the product was already expected to be on the store shelves.

Solution

QCI was able to unpack, inspect, clean and sanitize the entire order using our proven mold remediation process.  Packaging was also removed and replaced.  QCI’s logistics team worked with the importer to have pick orders sent directly to key accounts to avoid missing the shopping season.

Case Study 3

Problem

An accessory importer discovered mold upon inspection of their three-piece set nylon travel bags.

Solution

Two thousand sets containing three bags each were successfully cleaned and sanitized via our exclusive mold remediation process. QCI had the products back in distribution in a few days and all units were returned to first quality with no loss in sales.

Problem

A mail order company received a shipment of curio cabinets.  Upon initial inspection, the cabinets were found to have broken mirror frames and the felt interior of the cabinets were falling off.  Each unit had to be unpacked and inspected.

Solution

QCI performed the inspection and sortation and prepared a plan for the repair of the cabinets. We removed and re-glued all the felt interiors, fixed the broken mirror frames, and then cleaned and repackaged all of the units.

Problem

Upon conducting a small random audit on a shipment of umbrellas, an importer was discovering that some of the handles did not appear to be adhering to the poles per their specifications. Rather than reject the entire shipment and factoring in the time it would take to receive a new shipment, the importer sought out QCI to perform a 100% inspection and repair project.

Solution

QCI inspected and performed manual pull tests on the handle for over 12,000 units. Units that passed inspection were set aside as first quality. On the defective units, QCI was able to remove the umbrella handles, apply the appropriate adhesives to correct the issue and allow all 12,000 units to be shipped to retailers.

Problem

The executives of a prominent luggage importer made the decision to replace the pull handles on a new style of hard case luggage after receiving numerous consumer complaints.

Solution

QCI was requested to carefully removed and replaced the handle mechanism renovating the new style of luggage with the upgraded hardware that was equal to its brand’s die-hard reputation.

Case Study 1

Problem

A local event management company had a major business conference and exhibition event programmed for a national trade association. One of the association’s corporate business partners needed kitting and fulfillment of attendee welcome bags for the conference.

Solution

QCI received and warehoused bulk shipments of promotional products and company brochures from a variety of vendors, kitted all the materials into welcome bags and arranged delivery to the exhibition floor for the event.

Case Study 2

Problem

A local printer had an opportunity to complete a 30,000-piece promotional brochure project from out-of-state that needed to be printed quickly and then, assembled and kitted in time for a key trade show in the Las Vegas area. However, the printer had multiple project deadlines to meet at the time, which now included this new trade show brochure opportunity. As a result, they needed to find capacity to quickly service all their demands and take on this new project.

Solution

The local printer reached out to QCI needing an outsourced labor provider with production and assembly expertise to handle a large-volume, fast-turnaround packaging and kitting project. QCI received the printing materials consisting of uniquely designed brochure packets which required special folds to maintain the integrity of the design and multiple printed pieces which were inserted into the brochure in a specific order per the requirements of the customer. The project was completed within deadline for the printer ensuring that their customer would enjoy a successful trade show experience.

Problem

An importer of office supplies received a shipment of 500,000 3-ring binder notebooks which upon initial AQL inspection, were found to have some broken plastic rings,  resulting in the shipment being rejected.

Solution

QCI accepted the shipment and sorted the first quality units from the defects.  QCI destroyed the defective units and assisted the importer with the duty drawback process.

Case Study 1

Problem

A major importer of toys received a shipment of plush ballerina bears. An initial AQL inspection, found that the glitter application on the dress had not been properly glued. Simply removing the bear from the box caused glitter to fall off the dress.

Solution

QCI worked directly with the vendor to receive replacement dresses for the bears.  We unpacked and removed the defective dresses then cleaned all remaining glitter from the bear.  The new dresses were applied and the entire order met CPSC compliance standards.

Case Study 2

Problem

A large furniture retailer received a shipment of case goods including dressers, night stands, chests, and headboards with hardware that had a defective finish.

Solution

QCI worked directly with the vendor to source the replacement hardware.  Upon receipt of the new hardware, we worked quickly to remove and replace the new hardware and return the entire shipment of furniture to first quality.

Case Study 3

Problem

A large manufacturer of kitchen and bath fixtures received a shipment of faucets which were found to be failing in the field.  Components needed to be replaced on all faucets, many of which were already in stores as well as distribution centers across the United States.

Solution

QCI received replacement parts from the overseas manufacturer and worked with the retailer’s logistics department to have all units sent to our two facilities for rework.  QCI opened each package, swapping out defective components and replacing them, returning the units to be sold as first quality products.

Case Study 1

Problem

A big box home retailer received a shipment of 15,000 electric space heaters.  Upon initial inspection, the space heaters were found to have wires detaching due to the rough handling of the units during transportation.  There was also found to be damage to the wooden cabinets.

Solution

QCI started by unpacking and performing a function test on each of the 15,000 space heaters.  We soldered and tightened all of the wire connections ensuring proper functioning of the product.  We retouched the wooden cabinets returning 97% of the  15,000 units to first quality condition.

Case Study 2

Problem

A big box retailer received a shipment of novelty humidifiers. End users were finding the units to be not functioning properly.  The retailer was faced with a large amount of returns.  Inspection and testing revealed that over 25% of the units were not functioning properly.

Solution

QCI received all remaining units from the customer’s distribution center.  We then unpacked and function tested each unit and sorted the good units from the non-functioning ones.  All defective units were properly disposed of utilizing our product destruction services.

Problem

A backpack manufacturer had strap failures in the field due to poor strap attachment. QCI was called upon to reinforce the straps and webbing on 7,000 nylon backpacks.

Solution

Since backpacks are usually overloaded and carry more weight than intended, it was imperative that additional measures be taken to accommodate weight issues. Quality Corrections & Inspections worked with the designers and manufacturers in Asia to solve, modify, and correct the reinforcement issue of their backpack’s straps that ultimately resulted in permanent manufacturing changes for the company. The product, already in U.S. warehouses, were repaired to first quality status with no loss in sales.